State Farm® Insurance Agent Brittany Wells

"Poor customer service and untrained staff."

"10 stars out 5 stars. They were extremely helpful and went beyond in order to get a shady Mortage company who was taking my escrow payments but not paying them due to missing paper work and reinstating my insurance as fast as possible. I can’t recommend them enough. I live in California and have a hard time getting on track due to the time zone differences but they were very accommodating."

"We just switched to Brittany Wells State Fam. Really friendly staff and e Very helpful with the transaction."

"Excelente atención y ayuda. Muy agradecido!"

"They have a wonderful team and they did a amazing job finding me affordable insurance highly recommend!!!"

"I recently made the change from another provider. When premiums are getting jacked up for no good reason, Brittany Wells Team were super helpful in making the change and got me setup with reasonable, affordable premiums with sufficient coverage. They were proactive in reaching out to me. I appreciated the human touch when every other option was completely online. Highly recommend!"

"I have joyfully been with Brittany Wells State Farm Insurance Agency for over 5 years now, and they are absolutely amazing. Anytime I've called, which isn't often, I've always been greeted with kindness and given patience as well as clarity in whatever I needed. They have celebrated my birthday yearly and even sent a beautiful gift when I was recovery from a medical procedure. I'd recommend this Agency to anyone."

"I received a wonderful service with Laura. Good job."

"Brittany is a genuinely compassionate and caring individual, who uses her company to help her community through donations and through her hiring practices. We've had Brittany as our agent for 5 years, and we've grown to know her family as well. They live locally, work locally, and invest locally, which I appreciate. State Farm is still a corporate insurer, so you will always have corporate policies, underwriting, and claims that are out of her direct control as an agent. But Brittany is professional, courteous, and open about it all - the good and the bad - rate hikes, how coverages do and don't work, and what discounts may be vs. will definitely be. Having worked in insurance for 6 years for a competitor, I understand how complicated it can be representing a national company with grace and kindness. Thank you, Brittany, for maintaining your integrity even when people don't understand how insurance works. You are the real deal!"

"Laura and Brittany were awesome."

"I've been with them for a couple years now and know how to treat people the right way..."

"Called with questions about a claim. Received the information I needed. Pleasant to speak too and quick to answer questions I had."

"Laura Marroquin Castaneda She is very kind and very helpful."

"Amazing service received from Sidney was very patient in answering all my questions. I would highly recommend."

"Brittany is the best and will take care of you when you need her most."

"Ellos tienen buen servicio al cliente,precios rasonables me siento bien con ellos en Brittany wells"

"Kylee was great to work with for our new homeowners insurance policy"

"Very good"

"The best . She's loyal everything was handsome"

"Buen servicio y atención y muy amables lo recomiendo mucho"

"I have been with State Farm a long time. They have always been helpful and easy to work with. I have had two claims over the years, both were very helpful and painless. I’m glad I have State Farm."

"Sydney did an excellent job assisting with my car insurance policy. Friendly and helpful!"

"Great experience and such friendly and pleasant staff. Kylee was great when I spoke to her yesterday!"

"If I could leave a zero star review I 10000% would. I don’t leave many negative reviews because I know it hurts the integrity of the company. Please read this review in full before thinking about using Brittany Wells’ branch of State Farm. Brittany Wells is a rotten apple. Every company has them, she’s the one. You will see my fiancés review on here as well. It contains a lot of the same information just to validate my review. My fiancé and I started coverage (this coverage was in his name just incase she states that I was never a customer. I was.) with her when our original branch in Martinsville was closed. They switched us to her for our car insurance and our home owners insurance to another branch. Why it was split? We still do not know. We called the guy and he cancelled our home owners without any issue. We called Brittany in June to cancel our car insurance. $336 every month never was a month late. They said that our insurance had been cancelled. We got billed a couple of days later. We called, she said she needed a declaration page. We sent that in TWICE. Because a lady that worked there and talked to the first time left no notes and “lost” the page. Long story short, we have went back and forth with Brittney and her team about taking money out of our account. We just got it resolved today and had to call corporate to do that. Mind you, this started IN JUNE. Here we are, in October, still dealing with this same issue. She has stolen around $1600 from us. We have four children, one income, and not a total lifetime supply of money. Sometime between the months of June and October we figure out that my fiancés truck had NO coverage for the last year. Only my van. $336 for a VAN. We our over the ages of 25, no traffic violations, and never an accident that was our fault. It should’ve never been that high! But I digress. We switched companys. Our bill: full coverage everything is $150. This includes our two cars and homeowners. Do not, please do not, go through this branch. She will scam you if you try to leave. I honestly don’t understand how she lives with herself knowing that she took $1,600 from us and our four children. We won’t get that money back because it wasn’t officially “cancelled” until today. We were kind with her, understanding throughout this whole process. But enough is enough. Many of others have expressed the same concerns with her in her reviews. She comments back with the same things. “We see that you have never been a customer here.” Or the favorite “we never received the declarations page to cancel.” She is a scammer. She will scam you given the opportunity. Please please please take my word that she is a no good, non trustworthy person, and do not do business here. She honestly needs to be sued."

"They were awesome Allie made the process easy and she was a pleasure to work with"